At Glenmount Security our main service is the provision of manned security guards, all our security guards are licensed for the work they carry out, whether security, door supervision, event security, key holding or CCTV. Clients of Glenmount Security already receive the highest standards of manned guarding security services at an unbeatable price.  We always strive to go the extra mile to meet our clients needs. (see our Customer Commitment statement) We ensure that all of our staff are vetted to regulatory standards and senior members of staff conduct regular quality assurance checks on our systems and processes and on our provision at the clients premise. We provide all our clients with low key, trained and experienced security guard staff who understand the need to be professional. For high quality security services Glenmount security is the first choice with over 17 years delivering a personal service, meeting our clients needs.

We first opened for business in 1993, and have been serving the North East of England ever since. We are able to provide security solutions throughout the UK and have a proven track record in working for national and local companies.  Our clients range in size and needs examples include: Local Authorities, The NHS and Small S.M.E's. We offer a full range of services, from alarm response/providing site visits to maintaining entire security teams at events and site security as well as looking after specialised security provision and investigation. Our commitment to quality is well documented and externally audited.  At Glenmount we believe that quality is not just an exercise performed at review it is built into the fabric of the organisation. Our achievement is recognised and we are very proud of the success and good reputation that the company has been experiencing. We offer no obligation quotes and look forward to hearing from you, so contact us for more information.

Glenmount Security FM is a family run security provider and is uniquely placed to meet your needs - we are an S.M.E with a small enough to care but large enough to cope strategy. We operate sites ranging from traditional security to those using cutting-edge technology, the investment in our staff reflects our dedication in meeting our clients needs. Although our operational roles vary, they all demand a high level of adaptability which is facilitated by our professionalism and can do approach. Often meeting our clients diverse needs at very short notice with a high degree of efficiency and always with an open and dedicated approach to providing the ultimate in security provision. All of our staff have completed their statutory training, every member of staff goes though a strict induction regime and has inductions to the clients they are assigned to. over 70% of workforce at Glenmount Security FM have their N.V.Q in Providing Security Services. Everyone is encouraged to progress their portfolio of qualifications. Wherever you join us, you can be sure that you will find a secure, friendly and professional working environment, and be given all the support, training and encouragement you need to build and develop a long-term career. to see our training portfolio click  here. 

Here are just some of the Services we can provide:

Door Supervision Glenmount Security work hard to ensure that our Door Supervisors are up to date on relevant legislation, including but not limited to the Licensing Act 2003.  The Door Supervisors work to help provide a pleasant and sociable venue/event for people to relax in.

CCTV Operators CCTV and Technology is an integral part of any security package, the complexity of CCTV systems and the necessity of the legislation to ensure comp[liance with the law, our CCTV staff have completed the CCTV Operations Course and hold the S.I.A license necessary to operate the cameras.

Key Holding and Alarm Response The ideal solution to all of the problems relating to out of hours ????? peace of mind without the expense of full time security.  Allow us to act on your behalf and we will only contact you shold the need be there.  We will be able quote and tailor the service to meet your exact needs.

Mobile Patrols Regular visits either high profile or subtle inconspicuous security tailored to meet the needs of our clients. in both industrial and residential contexts.

Reception Staff Our Reception Staff have been highly trained and are more than aware they are the first point of the customer experience. Their performance is a direct reflection of the company they are representing and of course our professionlism as a service provider.  We always tailor the provision to meet the needs of our clients taking away the worry of managing the complex customer service, always creating the right impression.

If you have any questions or would like us to contact you, please see the details on the Contact Us page.

Manned Guard A visible prescence is always the most effective way to demonstrate companies/communities commitment to safety and security.

A View we are all familiar with!

“Global Warming” does not mean the end of snow and ice.... or that there will be no severe weather conditions; it means that the weather will be less predictable and that there may be extremes. 

One solution in our suite!

Avoid slip-ups this winter... Support from a reliable and responsive local gritting service may be the difference and staying open for bussiness. Interested?...Click on Gritting Details

Many of our staff are undertaking qualifications and specialist training to enhance their professionalism.  To celebrate this we would like to share some recent successes with you. There are many qualifications available for the staff to undertake, some of which reqquire selffunding or sponsorship from Glenmount Securityand we pride ourselves on supporting and providing a framework for them to develop personally and professionally in their chosen disciplines. Our staff have one thing in common, a shared vision of providing a professional and qualified response bringing added value to the company and the clients. A common theme amongst those taking part in the various development schemes is their sheer determination and ability to cope with working while studying to complete the qualification. In recognition of this, we would like to congratulate our staff as they complete their studies:

At Glenmount Security we place a lot of value in the training of our team.  Training and development are central to our success, providing our own programme of training to meet a tailored response to the clients needs. We do this in order to enhance our professionalism and to meet the highest standards of support to our clients.  We are always looking for ways to improve Best Practice and delivering “Added Value”.  We encourage feedback from our service users, please see the Testimonials page. Although after the basic job training and the bespoke tailoring of training of our officers in meeting our clients needs is the base line.  We also encourage our staff to embark on continual professional development, undertaking their N.V.Q in Providing Security Services or Customer Services. We are always eager to enhance our service by investing in good quality staff. To see our portfolio of courses Click Here. If you have any queries please do not hesitate to Contact Us.

Training

As a service provider working in a very competetive industry we value everything our customers have to say.  We do this as an integral part of our continual improvement programme. This one method we use to ensure that we are providing the highest level of service possible, and improve where we can.  Below are some extracts from letters of recommendation supplied to us as a direct result of our activity and the outstanding Security provision supplied by our staff.

Testimonials

We have provided a security service at the college for several years.  The staff are fully trained and have completed their National Vovational Qualification.  The feedback from the facilities includes the quote: “Glenmount Security have carried out their duties in a professional and competent manner.  I have found them to be diligent punctual and courteous.  I would have no hesitation in recommending Glenmount Security.”

North Tees NHS: We have been providing the security to locations operated by North Tees NHS Trust for the last 7 years.  Here is a comment from one of the facilities officers recently received at the about the service provided by our staff:

“The security officers are punctual, reliable and always well presented.  They carry out their duties in a professional manner and are always on hand when needed.  They have always been courteous and helpful to both staff and patients.” 

“The Company [Glenmount Security] is well run and the management has displayed an impressive catalogue of skills.  The Managing Director believes in investing in his workforce and the benefit I have experienced is a stable and reliable workforce.”

“I would be happy to endorse the company and recommend Glenmount Security to anyone seeking a professional security presence.”

“On behalf of Stockton Borough Council, can I pass on my sincere thanks and praise for the professional and top class service you provided throughout the weekend.  The absence of any trouble or issues is a testimony to how you and your colleagues worked effectively.”

This commendation was received shortly after the prestigious Stockton International Riverside Festival.

Glenmount Security FM 25 Roseberry Road Stockton-on-Tees Durham TS18 2LR Tel: 07944243441

Contact Us

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Glenmount Security FM 85 Portrack Lane Stockton-on-Tees Durham TS18 2LR Tel: 01642-613816 Fax: 01642-678491

Location

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When you trust Glenmount Security to provide the guarding for your premises and belongings, you are not getting a night watchman or poorly trained, unmotivated person.  Benefits of having fully trained and competent visible presence include: Glenmount Security held a Security Industry Agency (SIA) Approved Contractor status 2008-2009. Peace of mind that our personnel are professionally qualified and licensed to operate.  The register of licensed guards can be checked at the SIA website: The register of License Holders SIA Licensing for security officers means every guard has passed a statutory security training course.  Further to this they have had Disclosure and Barring Service (DBS) checks and are deemed by SIA as fit and proper. All Security personnel meet the BS7499 and BS7858 codes of practice.  Advantages of the ACS company era explained by the SIA booklet.   

Manned Guarding

We have a ‘right person for the right job’ approach.  This means that our company has a highly motivated, well trained workforce that wants to do their best for you. Glenmount Security have a system of on-call managers to support the front line staff in looking after your needs. Our staff are supervised 24/7 by nominated staff - we know where our staff are at all times whilst they are on duty. We maintain a professional security presence presenting a smart, clean and tidt image acting as an asset to your company. We are confidant we can supply a fully accountable, well managed guarding service to meet the individual needs of any customer and their security budget.

Our recruiting and management processes are fundamental to the success of our manned guarding service, ultimately we depend on the quality of the personnel who work for the company. So, what can you expect from a Glenmount Security Guard? Glenmount Security will provide a “Site Specific” uniformed security at your site based on a full time contract. The Officer will conduct regular patrols of the premises and record all findings in a daily occurance log book. A set of detailed assignment instructions will be formulated in conjunction with you, ensuring all aspects of patrolling and regular duties are identified: = Confirmation of all health/safety and risk elements will also be outlined and detailed. = All of our guards report as defined in their  assignment instructions to our control room, which is manned 24 hours a day, 365 days of the year. = Our service manager will regularly visit your premises to ensure our guarding    duties are maintained to our very high standards.

At Glenmount Security our team hold all of the licenses and actively monitor Public Space Surveillance and private systems.  We have found as part of an integrated response liaising with other agencies and partners the systems are an effective way to bring the cost of security down and target sparse resources to deal with public safety and other security concerns. CCTV monitoring centre can provide 24-hour monitoring, with visual patrols or event driven observation, triggered by intergrated motion detectors or other sensors.  Our trained and licensed operatives alert emergency services or initiate other procedures, as required, ensuring a swift and appropriate response to any situation. By remotely controlling gates and access barriers, via the CCTV transmission equipment, CCTV monitoring is a more cost-effective alternative to manned guarding.  Using CCTV as an integrated response plan it can be particularly effective. Should you wish to discuss the use of CCTV as part of your security or safety plan then plaese Contact Us.   

CCTV Operations

The Door Supervisors employed by Glenmount Security have been providing security services to the Leisure industry for many years, empowering them with the knowledge and experience required to assist in running a successful security and safety programme within all kinds of venues. Our entire team of Door Supervisors are personable, presentable and receive regular ongoing training to ensure they are up to date on relevent legislation, including but not limited to the Licensing Act 2003.  In addition to legislative training, our team also receive training on drug awareness, equality and diversity, health and safety, fire procedures, arrest, and conflict management, with many of our Door Supervisors opting to take extended skills training and completing their N.V.Q demonstrating their professionalism by gaining a Nationally recognised qualification. In accordance with the Private Security Industry Act 2001, all of our Door Supervisors are regulated and licensed by the Security Industry Authority.  Door Supervisors provide an excellent level of security for you and your premises offering you peace of mind and a sense of well being and safety, allowing you to concentrate fully on managing your venue. Contact Us today to discuss your requirements and to receive a competitive quote. Glenmount Security has a growing team of Door Supervisors for both regular contracts and occasional event work specifically to meet the needs of our customers to provide peace of mind at every event and venue. 

Door Supervisor

Glenmount Security has an excellent reputation and track record of providing Keyholding & Alarm Response services to both commercial and residential customers. We also have a 24hr service, enabling us to provide a rapid response to your premises at any time, and all for a reasonable cost.  The service can be for 1 month or longer.  Whatever your need is we can tailor a response to meet it. Key Holding is a simple, hassle-free and cost effective security solution for all commercial and residential properties regardless of size, providing the end-user with complete peace of mind.  The most significant benefit of the Keyholding service is that it removes the necessity for the customer or proprietor to attend intruder, fire or CCTV alarm activations during silent hours. This enables the customer to display a proactive approach towards employee safety and ensures that they remain compliant with Health and Safety regulations, duty of care obligations and lone working guidelines.  With Glenmount Security you are always guaranteed an effective response from our highly trained team of security personnel, providing you with the knowledge and peace of mind that your property is totally secure, and most importantly, that your employees are safe. The Problem: People are finding it increasingly difficult to provide local key holders to comply with the police policy when alarm systems are monitored.  Key Holders attending premises out of hours are exposed to risks of violence and robbery and it is important not to compromise members of staff that may be called out to the premises on false pretences only to be threatened and forced to unlock and allow alarms to be deactivated. The Solution: Glenmount Security offer a Key Holder Response Service, this service will comply with all the requirements of BS 7984.  

Holding Key and Alarm Response

Our Mobile Patrol service is the ideal cost effective solution should in-house or manned guarding services not be necessary.  Burglars are opportunists and Mobile Patrols act as a strong visible deterrent to anyone with criminal intention. Commercial Mobile Patrol Service In line with your requirements, commercial patrol services can give scheduled or random internal and external checks of buildings at any time of the day or night.  Additional tasks like securing and alarming premises, eliminating fire hazards or switching off lights and power mains can be carried out while the patrol operates.  Our patrols can also carry out a lock up and unlocking service to prepare for the arrival and departure of staff at the beginning and end of the working day.  Ultimately whatever your tailored needs are, Glenmount Security will ensure your premises are 100% secure.         Services include:              *     Arming and disarming alarm systems              *     After-hours access for contractors, cleaning staff, delivery men or staff              *     The active prevention of fire or flood damage and the monitoring of vital                     plant and machinery              *     Switch on/off lights and equipment, saving you money              *     Close windows/doors or other access points              *     Monitor sensitive or critical equipment Domestic Mobile Patrol Service The domestic service offers a personalised security solution for you and your home.  With our random or scheduled patrols you decide when we should make checks on your property.  Whether you are on holiday, at work or away on business, we will cater for your needs.  We will also provide a service to check on any loved ones who may be vulnerable and at home alone.  Our officers can visit your home (either in uniform or as a routine visitor) to ensure that all is safe and well then follow up with you or your nominated contact.  Our rapid response policy ensures that upon receiving your call one of our officers will be dispatched immediately.         Services include:              *     Random or scheduled patrols              *     Arming and disarming your alarm system              *     The active prevention of fire or flood damage              *     Welfare visits on loved ones who live on their own              *     Close windows/doors or other access points

Mobile Patrols

Our Reception cover service provides a professional presence of highly trained and specialised staff.  Our aim is to enhance your company’s credibility and appearance, whilst delivering a service which encompasses all duties expected to be carried out by reception personnel.  At Glenmount Security, we understand that professional organisations may feel that it is unprofessional for their customers or clients to be greeted by security officers, and with this in mind we will supply a uniform style to suit client preference. Our Reception Cover Service We will appoint highly trained personnel to deal with visitor and employee requests. Examples include: appointment management (tracing and contacting staff on visitor arrival), the answering of external and internal calls, and ensure the signing in and out policy to visitors and staff for security and health and safety reasons.  Our reception staff will also carry out additional duties such as patrols in order to prevent or detect signs of intrusion and checks on security doors, windows, and gates and monitor CCTV.  All of our staff hold the relevant S.I.A licenses to ensure the client is compliant with the current legal requirements     * Highly trained front of house reception security personnel     * Entrance security with sign in and access permission procedure     * First point of contact for clients’ tenants and visitors, whilst ensuring a secure        environment     * Professional and friendly approach     * Public and employee Issues dealt with in a highly professional manor     * Tailored service to match our customer's corporate image and requirements  

Front of House (Reception)

Manual Handling Method:        Classes and group assessment  Venue:           Classroom or at the clients premises. Suitability:    Recommended training to reduce the risk of injury Objectives:   To fulfil an employers legal obligatio as outlined by HSE Progression:  Further career developmental training This is a half-day course that is designed to equip learners and employer with the necessary awareness of how to comply with Section 2 of the Health and Safety at Work Act 1974 and regulations 10 and 13 of the Management of Health and Safety at Work Regulations 1999. The course covers the following subject areas: manual handling risk factors and how injuries can occur • how to carry out safe manual handling, including good handling technique • appropriate systems of work for the individual's task and environment • use of mechanical aids • practical work to allow the trainer to identify and advise on anything the trainee is not doing safely.

Training Portfolio

Security Guarding Method:        Classes and group assessment  Venue:           Classroom or at the clients premises Suitability:    Statuary training for people working                       in the industry Objectives:    To achieve a licence to operate from the SIA Progression:  N.V.Q providing security services This is a 4 Day classroom course marked pass of fail by exam, and certified by Edexcel. The Security Industry Authority licence this activity and operating without a valid and current licence is an offence. The course covers the following subject areas: Law and the industry • H&S and security • Fire safety awareness • Emergency procedures of The security industry • Communication skills • Customer care • Intro to roles and responsibilities • Patrolling • Access control • Searching • Technology in security • The security officer and the law • Recording and reporting • Avoiding Conflict • Personal risk • Defusing conflict • Learning from conflict

Emergency First Aid at Work  One-day Appointed Person Course Method:       Classes and group assessment  Venue:          Either classroom or at the clients premises Suitability:   Volunteers/employees those returning to work. The course is compliant                       with the First Aid at Work regulations  Objectives:   Learn in a relaxed training environment gaining the skills that may save                       lives Progression: First aid at work/instructor The course is designed to meet employers needs to: Nominated emergency first aiders (appointed persons), or any individual requiring a comprehensive knowledge of emergency first aid in the work place to meet statutory requirements. Course objectives • Understand the role, responsibilities and limits of a nominated person. • Understand Health & Safety (First Aid) regulations. • Learn the principles and priorities of First Aid. • Manage an incident, and maintain appropriate records. • Achieve knowledge and competence in resuscitation.

Vehicle immobilisation Method:       Classes and group assessment  Venue:          Classroom or at the clients premises Suitability:   Persons involved in the immobilisation of vehicles on private land Objectives:   To achieve a licence to operate from the S.I.A. Progression: N.V.Q car park control/providing security services This is a 4 Day classroom course with practical assessments (fitting and removing the equipment).  The classroom work is pass of fail and certified by Edexcel.  The Security Industry Authority licence this activity and operating without a valid and current licence is an offence. The course covers the following subject areas: Introduction to wheel clamping and removals • Introduction to the history of the service • signs, lines and enforcement vehicles • vehicle registration marks • Health and Safety • when to clamp and when to remove vehicles • vehicle tow-away • completing paperwork • practical case studies • use of photography and the payment process.

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Customer Care Statement

Glenmount Security is committed to providing the best customer service it can, presenting a small enough to care but large enough to cope strategy.  We accept that things will not always go as well as we want and believe the customers needs are integral to our continued success and development.  To that end we:         •    Observe high standards of personal conduct, including:   •  Politeness, •  Fairness and Sensitivity, and demonstrate  •  Integrity •  Objectivity •  Competence and Confidentiality in carrying out our work         •    Acknowledge all communications promptly.         •    Answer all telephone calls promptly or direct all calls to an answering              service.         •    Respond promptly to all messages left, within a reasonable time.         •    Offer as much information and immediate advice as possible.         •    Nominate a name and contact details to advise and support customers.         •    Keep customers informed of the progress of their enquires.         •    Make arrangements to provide a service that suits the needs of all of              our customers.         •    Make our Complaints Procedure readily available.         •    Listen to the concerns and views of our customers and consult regularly              to ensure that their needs are being met and to continually improve the               service.         •    Revise this statement on a regular basis in the light of feedback from               our customers. We see every interaction with customers as an opportunity to improve and develop.

Gritting Details

The gritting service Glenmount Security carries out can be on a planned [proactive] or a reactive service basis.  Our flexibility and availability places our customers at an advantage to their competitors and sets us apart from all the local competition. We have a 100% turn out to our existing client base.  Due to its success over the years, we have decided to offer gritting as a stand alone service.  As a part of the service we carry out a complete risk assessment detailing method statements when needed, also any site specific requirements.  The two schemes Proactive and Ad-hoc are detailed below, each is competitively priced and subject to a site survey.    We use mechanised gritting for larger locations with manual gritting for pathways. We also have trailer gritters with smaller tow along appliances available. We also provide a service to clear snow from your key areas, snow clearance, and a snowplough service to keep your site functioning throughout the winter months. We currently provide these services to retail parks, shopping centres, industrial estates, car parks, emergency services, blue chip companies, trade suppliers.

A few points to remember          Icy conditions  Whilst roads appear to be gritted, care must be taken when driving in and out of sites as they may still be icy for a short time. Extreme cold   The effectiveness of salt is reduced at temperature below minus five degrees C. Below minus 10 degrees it does not work. Freezing rain  When rain turns to ice as soon as it hits the ground due to ground temperature, it forms a sheet of ice.  This is a rare and dangerous condition, which is difficult to predict, and is often extremely localised.  Even continuous salting may not prevent the ice forming and other controls need to be considered, as extreme care must be taken whilst driving.

Planned Activity [pro-active] We monitor the temperature 24/7 using Met Office data, which provides us with a detailed report [localised for each area].  Using the data set issued by the met office and our accumulated local variation knowledge, we are well placed to make the right decision at the right time. Where the forecast is significant we program reviews for 5PM in order to get our scheduled gritting organised to complete before 7AM the following day.  The Operations Supervisor and Contracts Manager will make the decision, mindful of the reserves necessary for operations if gritting is necessary due to the agreed trigger temperature forecast. Our solution Your site will be placed on a run with others in your area if the temperature has been forecast to reach your designated threshold; this temperature drop often does not take place until the early hours of the morning. We endeavour to complete gritting and snow clearing on each site by 7AM.   

Reactive Services [Ad-hoc] Where we monitor the temperature throughout the morning and take forecasts from the Met office which provides us with a detailed report for your location, our office staff will call an agreed contact at your location in the morning if the agreed trigger temperature is forecast for that evening.  We will require a definitive answer by 3PM to confirm if we should proceed for that evening. We endeavour to complete gritting and snow clearing on each site by 7AM. We are contactable 7 days a week on our office number, 24hours a day.  We do not alter our service at weekends; we run the same way all through the winter so that the clients have full peace of mind. We are here to help, our details are at Contact Us and our staff are waiting for your call,